Get in touch

The Vaya mattress comes with a 100-night sleep trial. If you decide your mattress isn’t right for your sleep needs during the trial period, just give us a call and we will initiate a refund.

We only ask that you at least try your Vaya mattress at home for 30 nights (through the duration of the average adjustment period). That way, you are able to fully adjust to your new mattress and can determine if it is the best fit for your sleep needs.

All other non-mattress items including the pillow and platform bed are final sale, non-returnable, and ineligible for the sleep trial.

If you find your Vaya mattress doesn’t fit your sleep needs, please give us a call at (888) 430-6608 and we can initiate the return process and share instructions. You do not need to keep the original box or any of the packing materials.

Please note: To ensure optimal adjustment, we ask customers to trial their mattress for at least 30 nights prior to initiating a return. This allows for a thorough experience to truly decide if the mattress is right for you.

We offer free shipping for all mattresses and pillows delivered within the lower 48 states. For orders to Hawaii, Alaska, Mexico, Canada, and all other countries, customers will need to coordinate with a freight forwarding company based in the continental U.S. and cover those shipping costs.

We are an online-only brand, but we do offer a 100-night, risk-free sleep trial so our customers can buy online and test any Vaya mattress in the comfort of their own homes. The sleep trial doesn’t begin until the mattress is dropped off at your doorstep. If you decide your mattress isn’t a perfect fit for your sleep needs, returns after your first 30 nights are free and easy.

No need! If you decide to return your Vaya mattress, you won’t need any of the packaging materials.

If you need a different size mattress, give us a call and let us know your preferred size. We’ll get the order modified for you. If you receive the wrong size mattress when it arrives at your doorstep, please leave it unopened and store it in a safe place so we can arrange for it to be picked back up.

Since we generally manufacture our mattresses as orders come in, your mattress will ship 3 to 5 business days after you place your order. We ship via FedEx and it usually delivers within 1 to 5 business days. FedEx will drop your package at your doorstep (or wherever you usually receive FedEx packages).

Nope! Our mattresses and pillows do not require a signature for delivery.