100-night trial. Free shipping & returns
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We're happy to answer questions or help you with returns. Please fill out the form below and one of our specialists will get back to you as soon as possible.
Frequently asked questions
What are Vaya’s return policies?
Both our Vaya mattress and pillow come with a 100-night sleep trial. If you decide your mattress or pillow aren’t right for your sleep needs during the trial period, just give us a call and we will initiate a refund.
We only ask that you at least try your Vaya mattress at home for 60 nights. That way, you are able to fully adjust to your new mattress and can determine if it is the best fit for your sleep needs.
If you’re returning a Vaya mattress, we will arrange for that to be picked up from your home free of charge. If you’re returning a Vaya pillow, we ask you please donate that to a friend or family member who may be a better fit for it.
What’s the return process for the Vaya mattress?
If you find your Vaya mattress doesn’t fit your sleep needs, please give us a call at (888) 430-6608 and we can initiate the return process. Instead of asking you to send the mattress back to us, we will arrange to pick up your mattress from your home and have it donated locally or recycled responsibly (we do not charge any fees for this service). Afterward, we will refund you in full.
Is shipping free? What about returns?
We offer free shipping and returns for all orders delivered within the lower 48 states. Please reach out to us at firstname.lastname@example.org for shipping rates to Alaska, Hawaii, and any overseas destinations.
Do you offer exchanges?
We design one mattress to accommodate all sleeping styles and body types, and because we only offer one mattress model, we are unable to offer exchanges.
Where can I try these products? Are you available in retail stores?
We are an online-only brand, but we do offer a 100-night, risk-free sleep trial so our customers can buy online and test the Vaya in the comfort of their own homes. The sleep trial doesn’t begin until the mattress or pillow is dropped off at your doorstep. If you decide your mattress or pillow aren’t a perfect fit for your sleep needs, returns are free and easy.
Do I need to keep any of the shipping boxes?
No need! If you decide to return your Vaya mattress, we will arrange for it to be picked up from your home rather than asking you to re-box it and send it back to us.
What if I ordered the wrong mattress size?
If you need a different size mattress, give us a call and let us know your preferred size. We’ll get the order modified for you. If you receive the wrong size mattress when it arrives at your doorstep, please leave it unopened and store it in a safe place so we can arrange for it to be picked back up.
How long will it take for my order to arrive?
Since we generally manufacture our mattresses as orders come in, your mattress will ship 3 to 5 business days after you place your order. We ship via FedEx and it usually delivers within 1 to 5 business days. FedEx will drop your package at your doorstep (or wherever you usually receive FedEx packages).
Will I have to sign for the package?
Nope! Our mattresses and pillows do not require a signature for delivery.